A couple of weeks ago, Consumerist relayed the story of Eric Drew. While Drew battled leukemia, a lab tech figured he didn't have enough problems and stole his identity, bringing the fury of creditors scorned down on the head of a man at death's door. Eventually, Drew sued the major credit bureaus and won. It was an interesting story, but Discover Magazine posted an even more compelling version, complete with horrifying medical details and......

Once upon a time, WaMu was known for having great customer service (especially for a bank). Then they became known for their amusing commercials about their great customer service, and still being pretty decent (for a bank). Now they're known for losing their shirt in the housing bubble. We have no idea what their customer service is like, because we long ago left them for WSECU and USAA. But a nightmarish account by one......

Not long after we linked to the Consumerist story on Karen's difficulties with Coinstar, we got an email from George White in their PR department. George wanted to give Karen her money back, but needed to get in touch with her -- something we, unfortunately, couldn't help with. However, George also wrote to Consumerist, who were happy to update the story today with a heartwarming conclusion: We've sent George Karen's email address. Big props to......

Today Consumerist related a tale of woe from Karen, who fell victim to a technical gitch while using a Coinstar machine: Karen emptied a sock filled with $33.04 in coins down the steel throat of a Coinstar machine. Coinstar allows her to funnel the change into an Amazon gift certificate: this would allow her to convert all of her cash without the usual percentage Coinstar takes from the top. The only problem? Amazon wasn't picking......