Why Wasn't Amazon Paying Attention?

Hey, Seattlest doesn't have any bestsellers, gay or straight, banned or otherwise, but "software glitch?" C'mon. Even if it wasn't a deliberate wardrobe malfunction, Amazon's response was just pitiful, akin to the woman in charge of snowplows leaving town during December's storm. Twitter's out there pushing conspiracy theories, and Amazon's all "Nevermind." You'd think the company that pioneered online book sales would do a better job of managing an online crisis. Jeff Bezos, where are you?

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By Ronald in Miscellaneous, News on April 14, 2009 11:00 AM

Comments [rss]

Troy Morris

Frank,

I totally agree with you. But while I feel that the question you posed at the end of your comment was rhetorical, I would have to answer yes, it would be a crisis.

BigGreenFrank

Umm... maybe because this wasn't any kind of actual crisis?

Just because @MrsKutcher and a bunch of other twitter wingnuts get riled up about something doesn't make it important.

This was a glitch that blogger turned into a big deal by linking it to homophobia and gay rights (which it turns out had nothing to do with it).

Ask yourself this, if books on International Economics suddenly dropped off the sales rank list, would it have been a "crisis"?

bigyaz

One contributing factor might be the fact that it was a holiday weekend and, in particular, Easter Sunday. Even at that, they called in the troops and got it fixed.

I mean, we're not talking about a global crisis here, despite what the Twitterers will tell you.