Qwest's "Not-so-fast" Fiber Optic Internet Rollout
For some time, Qwest has been deluging us with those damn "Get in the Loop" TV ads touting the "quality, mobility, high-definition and high-speed that Qwest technology provides." All we're really after is the 12-20 Mbps speed from the new fiber optic lines, so we signed up for an email alert of when they'd go live. Last week we got that email. Huzzah! This week, we got this one: "Qwest is working hard to expand the availability of our higher Internet speeds. Unfortunately, we sent you an e-mail last week saying that our higher speeds were now available to you when, in fact, they are not. We sincerely apologize." Then there are some linguistic contortions about "confusion and inconvenience." The email doesn't include any ownership or explanation of Qwest's mistake in sending it or any estimation of when the service can be expected. Which just makes us wonder if Qwest could have more profitably spent all that ad money on speeding up the implementation of their faster service in the first place. Nothing advertises like word of mouth.
