Coinstar Update: They're Good Guys!
Not long after we linked to the Consumerist story on Karen's difficulties with Coinstar, we got an email from George White in their PR department.
George wanted to give Karen her money back, but needed to get in touch with her -- something we, unfortunately, couldn't help with. However, George also wrote to Consumerist, who were happy to update the story today with a heartwarming conclusion:
We've sent George Karen's email address. Big props to Coinstar writing to us over three bucks. Make sure to let us know when you get it, Karen!As LTS! points out in their comments, though:
Well fancy that. Not only did Karen not actually have to write the company (big kudos to Coinstar) she got her problem resolved.Remember, kids: always start your complaints with the company itself.So I guess the point here was, contact the company and this would never have been a huge issue.
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